We’re proud to offer a best-in-class warranty so you can enjoy peace of mind when choosing TagsforHope®. If something doesn’t meet your expectations, we’ve got you covered with a simple process for exchanges and replacements. Please visit our Warranty Center to get started.
Our products are designed to withstand everyday use and more. But if your item has a manufacturing defect, head over to our Warranty Center to submit a request. If approved, we’ll replace your product—entirely free of charge.
Our pet tags are backed by a Lifetime Manufacturing Warranty (once per item), and the rest of our products are covered for 1 year from the date of purchase.
If your item needs resizing or customization adjustments within 30 days of receiving it, please visit our Warranty Center.
Exchanges: If you need an exchange for sizing or other adjustments, you can request one within 30 days of receiving it at our Warranty Center.
Returns for Refund: You have 30 days from the purchase date to request a refund. To begin this process, please contact our Customer Support. You will be responsible for sending the product back to us at your own expense. Please note that all returned items must be in brand new, unused condition. Once we receive and approve the returned items, we’ll process your refund.
If you’re receiving an exchange or replacement through our warranty, we kindly ask that you donate your old items to a local shelter. Help us support our furry friends in need!
Please note that consumable products (e.g., poop bags) are not covered under any of our warranty policies.
Our Warranty Center is the fastest and easiest way to handle all warranty claims and exchanges. For returns/refunds or any other questions, please Contact Us and our Customer Support team will be happy to help.
Thank you for helping us make the world a better place for animals. 
